Building Stronger Customer Relationships with Communication

Current Status

Not Enrolled

Price

Free

Get Started

Prerequisite:

The learner taking this course is expected to be familiar with using the computer, the internet and researching resources online.

Instruction

Please dedicate time to completing the learning content as well practise what you learn in eachlesson.

Learning

Learning is a continuous process. While we will cover as many concepts as possible, we also advice you to make research on your own to further your learning. Not only will this broaden your knowledge on the said concept, it will make your problem solving and researching skills better.

Relaxation

It’s 100% okay to relax and do nothing once in a while, set realistic goals in your learning progress and take time out of your free period to engage in other activities. Make friends with your peers and communicate with respect and empathy.

Course Content

Module 1: Effective Business Communication in Customer Service
Build Up
What is Effective Communication in Customer Service 1 Quiz
Lesson Content
Understanding Communication Strategies 1 Quiz
Lesson Content
Identifying Communication Barriers in the Workplace 1 Quiz
Lesson Content
Different Channels of Communication 1 Quiz
Lesson Content
Assertiveness and Self-Confidence 1 Quiz
Lesson Content
Module 2: Customer Focus Communication: Sensitive and Insensitive Communication
Introduction to Customer Focus Communication Sensitive and Insensitive
Customer Profiling and Identifying Customer Condition 1 Quiz
Lesson Content
Building Observatory Skills & Giving and Receiving Feedback 1 Quiz
Lesson Content
Establishing Positive Rapport 1 Quiz
Lesson Content
Module 3: Using Effective Communication Techniques to Meet and Exceed Customers Needs and Expectations
Lesson Content
Who are the Different Types of Customers 1 Quiz
Lesson Content
Communicating Solutions to Customers 1 Quiz
Lesson Content
Strategies to Maintain Strong Customer Communication Skills 1 Quiz
Lesson Content
NGN
USD-currency-flag
USD
NGN
USD-currency-flag
USD
Scroll to Top